Acquia Cloud Engineer, Tim Hilliard, and I sat down at Acquia headquarters this spring to talk about ... what else? Drupal and helping people succeed with it.
I find Tim's job interesting. He is part of the client advisory team at Acquia, but isn't specialized in front-line client support. He describes his role as part of the onboarding team for the Acquia Cloud platform, as "support enablement," ... "Enabling Support to do a really stellar job is one of the things that I really love and I focus on."
Read the full post at the Acquia Developer Center: https://dev.acquia.com/podcast/95-support-enablement-through-automation-meet-tim-hilliard